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Shipment Rescue Qualifications
MoveRescue has instituted a program through which we may help "rescue" your shipment that was taken hostage. While not every situation will fit this criteria or may be able to be rescued, we may be able to offer guidance and/or assistance in you particular situation. Here are a few key points that should be met for Shipment Rescue:
1. The shipment should be an interstate shipment. This means that your belongings were transported from one state to another, in interstate commerce.
2. The moving company is not a member of the American Moving and Storage Association (AMSA). To find out if the moving company is a member of AMSA, click on one of these links:
AMSA certified van lines:
www.moving.org/before/certmoverlist.html#certvan
AMSA certified movers:
www.moving.org/before/certmoverlist.html#certmover
You can also verify your mover's membership by calling the AMSA Membership Department at 703-683-7410. Moving companies that are AMSA members adhere to DOT consumer protection rules and regulations and abide by the terms of their published tariffs (a tariff contains the carrier's base pricing, including rates, for services performed, applicable to the customer's move). If your moving company is an AMSA member, we suggest that you call the moving company's customer service department to try to remedy the situation. If that does not work, you may contact AMSA via its Web site, www.moving.org. You can also contact the Department of Transportation (DOT), which has set up a new program for consumers to file complaints. To find out more, visit
www.1-888-dot-saft.com/cc_main.htm.
3. Your shipment is currently being held
hostage. By this we mean that your moving company has loaded
your goods onto the truck, taken them from your residence, and is
now refusing to unload them at your new residence unless you give
them more money than what was previously agreed upon.
- If you have a non-binding estimate, the moving company cannot
require you to pay more than the amount of the original estimate,
plus 10 percent, at the time of delivery. You are obligated to
pay any remaining charges, over the 110 percent amount, upon receipt
of the carrier's invoice that will be sent 30 days after delivery
of your shipment. This includes charges for any additional
services you requested or required to properly service your shipment.
- A binding estimate specifies in advance the precise cost of
the move based on the services requested or deemed necessary at
the time of the estimate. If additional services were added at
origin or destination based on the customer's request or a tariff
requirement, the total cost will increase. These services could
be something like a "shuttle" to or from a location to which a
full-size van cannot operate directly. Also if you added items
to be moved or you require additional services such as packing,
between the time of the estimate and the time of your move, there
will be additional charges. All additional charges that were not
on the original binding estimate will be billed 30 days after
delivery. If you did not add anything additional or require any
destination accessorials (accessorials include services other
than the transportation of goods, such as packing, unpacking and
extra pickup), your binding estimate should not have exceeded
what was agreed upon.
If your situation meets the key points listed above and you think
we may be of help, please call us at 800-832-1773.
Make sure you have all of your moving paperwork handy when you call
because we will need information from them to access your situation.
If your situation does not fit these criteria, please visit our "Other Issues" page for additional information and/or guidance related to other moving situations that MoveRescue may be able to assist you with.
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